First Name (required)
Last Name (required)
Email(required)
Community (required)
Floor Plan(required)
Homesite #(required)
How did you hear about us? (check all that apply) Friend/Family Member Billboard Real Estate Agent Radio Facebook/Instagram/Twitter Post-Dispatch Homes Section Internet ad Post-Dispatch Homes Magazine Home search on the Internet Chesterfield Livability Magazine Postcard/Mailer Relocating in St. Louis Guide Directional Sign(s) Community Sign(s) Other (Please specify below)
Other
Did you use a real estate agent? Yes No
Did you know anyone else in the community prior to purchasing? Yes No
If you answered yes, did they encourage you to buy? Yes No
Did your sales manager show you our display/showcase home(s)? Yes No
What were the 3 most important factors in the purchase of your home? Fischer & Frichtel's reputation Quality of the home Price of the home Value for the money Location of the community Size or location of the home site Floor plans offered Involvement in design & build process Easy maintenance Lifestyle amenities of the community Other (please specify):
Other
Did you shop around at other communities before buying? Yes No
If you answered yes, which other communities did you visit?
Why did you choose a Fischer & Frichtel community instead of the others?
How many times did you visit the Fischer & Frichtel community sales office before purchasing? 1 2 3 4 5 More than 5
What features of your new home do you like most? (check as many as you like) Construction quality Kitchen Location of community Living room/family room Home site size or location Master bedroom Floor plan Master bath Exterior architecture Storage space Availability of custom features Lifestyle Garage Privacy/security Landscaping Neighbors Walkout Other features (please specify below)
Other
Which two features indicated in the question above were most important?
How would you rate our sales manager's ability to demonstrate and answer questions about our homes and community? Exceptional (went that little extra mile) Average (what you would expect) Poor
If you experienced challenges during the sales process, please explain below.
How would you rate your Home Center design consultant? Exceptional Average Poor
How would you rate your construction project manager's answers to your questions? Excellent Above average Average Below average Poor
How would you rate our Home Center presentation? Exceptional Average Poor
If you experienced challenges during the Home Center process, please explain below.
How helpful do you think your pre-drywall walk-through was to understanding the construction of your home? Very helpful Somewhat helpful Not helpful at all
If you experienced any challenges during construction, please explain below.
How helpful was the customer orientation/pre-closing walk through in helping you get to know and understand your new home? Very helpful Somewhat helpful Not helpful at all
If you experienced challenges during the customer orientation, please explain below.
Were you pleased with the gift given to you by our customer service manager at your customer orientation? Yes No
Please explain
Have you been pleased with the response under our warranty services program? Yes No
If no, please explain
If your home has needed service work from our trade partners, have you been pleased with their response? Yes No
If no, please explain
How could we have made the Fischer & Frichtel experience more convenient for you?
Would you confidently recommend Fischer & Frichtel to others? Yes No
If no, please explain
Please rate Fischer & Frichtel in the following areas by selecting the option that best expresses how you feel:
Overall company Excellent Above average Average Below average Poor
Overall construction Excellent Above average Average Below average Poor
Overall value Excellent Above average Average Below average Poor
Sales presentation Excellent Above average Average Below average Poor
Design of your home Excellent Above average Average Below average Poor
Choice of home designs Excellent Above average Average Below average Poor
What is your marital status? Single Married Separated Widowed Divorced
How many people in your household fall into the following age groups?
0-10 years
11-18 years
19-24 years
25-29 years
30-34 years
35-39 years
40-44 years
45-54 years
55-64 years
Over 64 years
How many people in your household are employed?
Full time
Part-time
Retired or not employed
Which entertainment sources do you watch/read/listen to on a regular basis
Which news source(s) do you watch/read/listen to on a regular basis?
Please include any additional comments below, including anything you believe would help us improve our homes, communities, and/or business. Thank you!
