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Warranty & Customer Care

Warranty & Customer Care

Congratulations on the purchase of your Fischer & Frichtel home! The outstanding customer service our customers rave about doesn’t end on closing day. It continues through our Warranty & Customer Care Program.

Fischer & Frichtel homes are covered by a 10 year limited warranty through RWC (Residential Warranty Company). What makes our program unique is that during the first and second year, claims are managed by Fischer & Frichtel and/or the contractors who built your home! And, if the home is sold within the 10 year term, the RWC warranty will transfer to the new owner.

Your RWC warranty manual describes the items and conditions that are included under the one year, two year and ten year coverage. Hard copies of your 30-Day and 11-Month Request for Warranty Service forms were provided in your closing packet, and are available as file downloads below. You may complete and submit them by mail or email, or you may submit your requests through the personal Homeowner Warranty Portal. Please note that the manufacturer warranties on some devices or appliances will supersede the RWC warranty.

Homeowner Warranty Portal

Click Here to submit warranty claims, review open warranty items and review a list of all systems and materials in your new home.

Within 48 hours of your warranty submittal, you will receive an acknowledgment of its receipt. After your request has been reviewed for coverage, we will contact you and collaborate with you and our service personnel to schedule any covered work.

Warranty Questions:
If you have questions about the warranty process or portal, or have trouble locating your login and password, please contact Cassie Dreher Warranty Service Coordinator – (314) 227-1561.

If you have questions about a warranty request, please contact Fred Pope, Warranty Service Manager – (636) 236-4160.

Emergency Instructions:

Gas Leak—If you suspect a gas leak or smell gas, leave your home immediately. Do not operate any devices that are known to arc, such as landline phones, electrical switches, etc. Call Spire Gas 24/7 Emergency Line at 1-800-887-4173, or 911.

Total Loss of Electricity or Water—First, check with the utility company to be certain the problem is not a general outage in the area. If it is not, contact the F&F warranty service manager at the number below.

Sewer System Stoppage—If you experience a total stoppage of your sewer system and you suspect that it is related to a construction defect, contact the F&F warranty service manager at the number below. Sewer backups that are not related to construction defects are not covered under your home warranty.

Loss of Heating or Air Conditioning—If you experience a total loss of heating or air conditioning, contact the F&F warranty service manager at the number below. If you don’t get an immediate response, contact the company that installed your HVAC system.

Plumbing Leak—If you can isolate the leak, use the water cut off devices provided to turn off the water to the area, i.e., kitchen sink, toilet or vanity. If you cannot isolate the leak, turn off your main water service. Then contact the F&F warranty service manager at the number below.

Roof Leak—If you experience a roof leak, contact the F&F warranty service manager at the number below. Roof leaks that are not related to construction defects are not covered under your home warranty. Please refer to the Exclusions section in your RWC home warranty manual for details.

File Downloads:

30-Day Request for Warranty Service form

11-Month Request for Warranty Service form

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