Warranty & Customer Care

Congratulations on the purchase of your Fischer & Frichtel home! The outstanding service our customers rave about doesn’t end on closing day. It continues through our Warranty & Customer Care Program. 

Fischer & Frichtel homes are covered by a Ten Year Limited Warranty provided through Residential Warranty Company LLC (RWC). What makes our program unique is that during year one, service requests related to defective materials and workmanship are managed by F&F Homes and the sub-contractors who built your home!

In year two, specific portions of the HVAC, Electrical, and Plumbing systems are serviced as needed. For the remaining eight years, your warranty is from RWC and applies to major structural defects, as further defined in the warranty booklet. If the home is sold within the 10 year term, the RWC warranty will transfer to the new owner.

An informational booklet about the RWC Warranty is included in your closing packet. Please take time to review this booklet and follow the instructions on the first page to obtain your Confirmation Number.  Please familiarize yourself with the warranty coverage and limits.

For your convenience, we provide a 30 DAY SERVICE DATE and an 11 MONTH SERVICE DATE after your closing and request you submit service items to us. Warranty Request items must be submitted electronically in your Personal Homeowners Warranty Portal. All 30 DAY SERVICE PERIOD requests should be entered and uploaded to the Homeowners Warranty Portal No later than 25 DAYS after your closing date. All 11 MONTH SERVICE PERIOD requests should be entered and uploaded to the Homeowners Warranty Portal No later than 11 MONTHS after your closing date.

Access and Submit a Service Request:

• Click the button above to submit Warranty Service requests, review open warranty items and review a list of all systems and materials in your new home.
• Log in using the Username & Password included in your warranty packet. You can edit this in the portal if you wish.
• Select Submit Warranty Request. Please include a description of the issue and its location in the home, and attach a photo if needed by uploading it from your phone or tablet to the portal.

Upon completion of your Warranty Period, you will receive an acknowledgement from our team noting we have received your service requests. After review for warranty coverage, we will contact you and collaborate to schedule covered work. Occasionally delays may occur in the scheduling of the repairs due to timing circumstances beyond our control and we appreciate your patience.

If you have any questions about the 30 Day or 11 Month warranty service periods, the process or accessing the portal – Please contact: Cassie Dreher, Warranty Service Manager (314) 227-1561 or email:  warranty@fandfhomes.com

Emergency Service Instructions:

In case of an emergency, which include the following situations as a guide, please contact: F&F Warranty Service Department at (314) 576-0500, Monday through Friday from 8:00 a.m. to 5:00 p.m.

For after-hour emergencies only (weekends and after 5:00 p.m. on weekdays), please contact: Cassie Dreher, Warranty Service Manager (314) 227-1561

Please utilize our normal procedure for service requests in non-emergency situations. 

Emergency Service Situations include:

• Heating and or Air Conditioning not working during extreme weather conditions.
• Electricity not working in entire home. Check with the utility company prior to reporting this circumstance.
• Water Supply not working. Check with your water company prior to reporting this circumstance.
• Natural Gas leak – If you suspect a gas leak, leave your home immediately. Call Spire Gas 24/7 Emergency Line at 1-800-887-4173, or 911.
• Sewer System Stoppage – Main sewer line is clogged making it impossible to utilize the plumbing system in your home or causing a backup of sewage. Sewer backups that are not related to construction defects including issues downstream are not covered under your home warranty.
• Plumbing leak – requiring the entire main water supply to be shut off or causing damage to the home or its contents. Damage from a small water leak can be minimized by turning off the water at the valve to a particular fixture or for larger leaks turning off the water main shutoff to your home located in the basement along the front of the home.
• Roof Leak. Roof leaks that are not related to construction defects are not covered under your home warranty, including wind damage. Please notify us promptly to avoid chance of further damage.

Damage to personal property is not covered by F&F Homes Limited Warranty or the Ten Year Limited Warranty.

Warranty Service For Your Appliances:

In the first year of ownership, F&F Homes will assist you in the warranty of your appliances with the Manufacturer. The manufacturers appliance warranties are assigned to you at the closing date. In the event you have a problem, please submit a service request to F&F Homes on your Homeowners Warranty Portal and we will work with you and the supplier, Authorized Appliance, on correcting the problem or deficiency with the Manufacturer.  The appliance supplier’s contact information is:

Authorized Appliance

1650 N. Warson Rd.
St. Louis, MO 63132
Phone: (314) 429-0972
Email: info@authorizedstl.com

Please Note: Manufacturer’s appliance warranties are assigned to you at the closing date. Please make sure to mail your warranty registration cards directly to the manufacturer immediately after closing. The appliances are to be warranted directly to you in accordance with the terms and conditions of the written warranties supplied by their manufacturers.

• Appliances typically are warranted for a period of one year and any service requests to F&F and/or Authorized Appliance must be reported prior to one year from the closing date of your home to be covered.

• Cosmetic blemishes, including scratches, dents, chips and other damage to the appliance finishes must be reported prior to 30 days after your closing date to be covered.

If a problem arises with an appliance after your one year warranty expires, call the customer service number listed in the manufacturer’s warranty booklet. When reporting warranty items to the appliance manufacturer, be prepared to supply the following:

• Date of purchase (closing date)
• Serial number and model number
• Description of the problem

You may also contact a local independent appliance service company, including:

St. Louis Appliance Service                Mid America Service
(636) 349-5588                                         (636) 928-4131